Dave Talks

Nov 18 2009

Did Kurt Greenbaum violate the P-D's privacy policy?

As Gawker eloquently writes, this post involves a dustup between a tattletale newspaper and a vulgar commenter.  It may have cost the “anonymous” commenter’s job, but at least the tattletale still has his. Check this link for the back-story: http://j.mp/greenbaum

But what is topical is the apparent violation of the Post-Dispatch’s privacy policy. Below is an interesting comment from an article in the Post-Dispatch:  http://www.stltoday.com/blogzone/the-editors-desk/the-editors-desk/2009/11/follow-up-the-case-of-the-vulgar-comment-and-the-school/all-comments/#comments

From the Post-Dispatch Privacy policy: 

“We will not share individual user information with third parties unless the user has specifically approved the release of that information. In some cases, however, we may provide information to legal officials as described in “Compliance with Legal Process” below. ” 

Kurt, unless you were talking to a legal official at that school, how do you justify your action in light of the posted Privacy Policy on this site? 

— Altongal 
12:31 pm November 17th, 2009

Kurt shared identifying information (the IP address) with a 3rd party in violation of his employer’s privacy policy that served to effectively fire the “anonymous” commenter. Additionally, he gloated (titling his post, “Post a vulgar comment, lose your job!”), called the commenter a jackass, and as of this post has yet to apologize for his actions. Who’s the jackass now, Kurt?

This story saddens me on so many levels…  If only Kurt were more stringent with racist comments than off-color jokes!  Read more about the Post-Dispatch’s admitted “laziness” in upholding its own commenting policy: http://stltomorrow.org

How will this story end?  How should it end?

—-

Edit - Apparently I’m not alone here: http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=117655

Jul 29 2009

Apple: No refunds for GV Mobile

Dear Apple,

I bought GV Mobile for $2.99 and now Apple has taken it from me and off the App Store. Please refund my money.

Thanks — Your friend Dave.

————— Forwarded message —————
From: iTunes Store <iTunesStoreSupport@apple.com>
Date: Wed, Jul 29, 2009 at 4:32 PM
Subject: Re: I didn’t receive this application
To: ——@gmail.com

Dear David,

Your request for a refund for “GV Mobile” was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple’s refund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:

http://www.apple.com/legal/itunes/us/sales.html

Sincerely,

Kate
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

——————————————

Dear Apple,


Sorry, but Richard dropped GV Mobile from the app store. This means I can no
longer receive updates for the application I purchased.  I know you provide
refunds for GV applications, so your response is unappreciated.  I’ve spent
lots of money on apps but am considering moving from iPhone.  So make this
right, Apple!

http://www.computerworld.com/s/article/9136103/iPhone_developer_slams_Apple_over_App_Store_yank

Thx,
Dave

—————————————————

On Sat, Aug 1, 2009 at 5:38 PM, iTunes Store <iTunesStoreSupport@apple.com> wrote:
Dear Dave,

Leslie here, from the iTunes Customer Support Team and I will be taking over fro Dave.

Please note that Sean Kovacs is the best resource for information about “GV Mobile”. Therefore, I recommend you contact Sean Kovacs directly. Please visit: http://www.seankovacs.com/index.php/gv-mobile/support

If you have any further questions or concerns feel free to reply to this email and I will certainly address them.

Apple appreciates your business and values you as a customer, Dave. Have yourself a splendid day!

Sincerely,

Leslie
iTunes Customer Store Support

Please note that I work, Sunday, Tuesday, Wednesday, Thursday and Saturday, 12:30 PM - 9:00 PM this week

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

—————————————-


Thanks for forwarding that information, Leslie.  The site you provided indicates that GV Mobile customers can jailbreak their iPhone and install updates from Cydia instead of the iTunes App Store.  I’m surprised to hear that Apple is recommending this course of action but it seems to be fair since your company will not do the right thing and refund money paid in good faith.  Is it ok if I share this on my blog, Twitter and Facebook?  Don’t worry, I won’t let AT&T know about our little secret!

Kind regards,
Dave

Jul 16 2009

A Way to Smarter, More Respectful Comments

Steve,

This email is in response to the article you wrote titled, “Story comments: Love them or hate them? Please let us know.

I brought up the issues that stem from a lack of comment accountability w/ Kurt Greenbaum (Social Media Director @ the Post-Dispatch) in the past. The greater a person is held accountable for their posts, the higher quality they will be w/ less risk of abuse.

A smart way to do this is to leverage from existing, popular social networks like Facebook (utilizing Facebook Connect authentication.) Many media sites are linking their accounts — say an STLtoday account w/ a person’s Facebook account. This creates a frictionless manner to contribute non-anonymously which serves to increase accountability and thus the quality of comments. See here: http://www.insidefacebook.com/2009/06/16/the-washington-post-adds-facebook-connect/

Additionally, http://digg.com gets millions more comments than the Post Dispatch on their site. What’s funny is that digg.com comments are far more civil than those on the P-D. In addition to increasing personal accountability w/ Facebook Connect, the P-D could learn from digg. This article is 2 years old, but the theory remains the same:

http://www.businessweek.com/technology/content/apr2007/tc20070406_101803.htm

The reason for the civility may well be the design. Digg employs community filtering tools that let users promote comments to prominent positions and demote—or “bury,” in Digg parlance—those deemed inappropriate, useless, or just plain mean. Frequently “buried” comments disappear from view. Digg co-founder Jay Adelson says the solution isn’t perfect but it helps to keep some kind of decorum. “You want to create an open debate on an open forum that isn’t censored so that people have the freedom to speak their mind,” says Adelson. “But filtering is critical in order to sift through conversations and make them useful.”

Your thoughts?
Dave Goldstick

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